Terms and Conditions

Operator	NORWANA AS (trading as Guide to Lofoten)
Registered in	Norway
Organisation number	927 151 952
Taxi operator licence	NO 2422
Contact	[email protected]
Last updated	21. 9. 2026

The short version

A quick read of what matters most. The full terms below govern in any dispute.

Booking — Your spot is confirmed once full payment is received. We send confirmation by email or SMS.
Group tours — Cancel 48+ hours before departure for a refund (less a 5% transaction fee). Inside 48 hours: no refund.
Private tours — 30+ days: full refund less 5%. 14–30 days: 50% refund. Under 14 days: no refund.
If we cancel — You choose: reschedule, switch experience, or take a full refund. No fees on our side.
Insurance — You need your own travel insurance covering outdoor activities. We are not your insurer.
Withdrawal rights — Bookings for tours, rentals, and consultations are exempt from the 14-day right of withdrawal under Norwegian/EU law.

1. Who we are & what we offer

These Terms and Conditions govern services provided by NORWANA AS, organisation number 927 151 952, operating under the name Guide to Lofoten. Booking or purchasing any of our services or products means you agree to be bound by what is written here.

1.1 What we provide
Guided tours: Sightseeing Tours, Winter Hikes, Snowshoeing Trips, and Private Sightseeing Tours, Northern Lights & Campfire Evenings
Digital products: interactive maps and itineraries.
Consulting: online travel consultations.
Rentals: snowshoes and microspikes.

1.2 Our status
NORWANA AS is registered in Norway and holds a taxi operator licence (number NO 2422). While we are licensed, Guide to Lofoten does not operate as a traditional taxi or transport service. Our focus is guided sightseeing tours, with transport included as part of the overall experience.

1.3 Not a package travel operator
We are not a package travel operator under Norway’s Pakkereiseloven (Package Travel Act). We sell standalone tours, rentals, consultations, and digital products. We do not bundle accommodation, transport, and tours into a single package, and the protections that apply to package travel (such as financial guarantees and insolvency cover) do not apply to bookings made directly with us.

1.4 Language of tours
Tours are conducted in English unless otherwise agreed in writing before booking. Written communication and these Terms are provided in English.

2. Bookings & payments

2.1 How booking works
You can book through our website, by email, or by phone. Different rules apply depending on the type of tour:
Group tours, rentals, consultations, and digital products. Confirmed once full payment is received.
Private tours. Confirmed once a 50% deposit is received. The remaining 50% is due no later than 14 days before the tour. If the balance is not received by then, we may treat the booking as cancelled under section 3.2.

2.2 How you can pay
We accept the payment methods shown at checkout, which currently include credit card via Stripe / bank transfer. All prices are quoted and charged in Norwegian kroner (NOK). Currency conversion and any fees from your bank or card provider are outside our control.

2.3 Bookings through third parties
If you book through a third-party platform such as GetYourGuide, Viator, TripAdvisor Experiences, or a hotel concierge, the cancellation policy and refund terms shown at the time of your purchase on that platform apply to your booking — not the policy in section 3 of this document. For questions about an OTA booking, please contact the platform you booked through.

3. Cancellations & refunds

We know plans change, weather does its thing, and flights get delayed. Here is exactly how cancellations work.

3.1 Right of withdrawal (Norwegian/EU consumers)
Bookings for tours, rentals, and consultations that are scheduled for a specific date or time are exempt from the 14-day right of withdrawal under Norway’s Angrerettloven §22(m), which excludes leisure-related services tied to a specific date. Cancellation of such bookings is governed by sections 3.2–3.6 below.

3.2 If you cancel

Group tours

When you cancel	What you get back
48+ hours before departure	Full refund, minus a 5% transaction fee
Less than 48 hours, or no-show	No refund

Private tours

When you cancel	What you get back
30+ days before departure	Full refund, minus a 5% transaction fee
14–30 days before departure	50% refund
Less than 14 days, or no-show	No refund

The 5% transaction fee applies to all guest-initiated cancellations and covers payment processing and booking fees that are not returned to us once a booking is made. All refunds are issued in NOK; we are not responsible for exchange-rate differences or fees charged by your bank.

No-show defined. A no-show is a guest who fails to appear at the agreed pick-up location within 5 minutes of the scheduled departure time and who has not contacted us to advise of a delay.

NOTE
If you cannot join because of a cancelled flight, closed road, illness, or a cruise ship that could not dock — those situations are not covered by this policy and should be claimed through your travel insurance. We are happy to provide documentation to support your claim. Make sure your insurance includes trip interruption or cancellation cover.

3.3 If we cancel
Sometimes Arctic Norway reminds us who is boss. If the weather turns unsafe, or we run into an operational issue (vehicle trouble, guide illness, road closures, accidents, closed bridges), we may need to cancel.
If that happens, we will always offer one of the following:

Reschedule the tour for another day.
Suggest an alternative experience, when one is available.
Issue a full refund.

When we cancel, no transaction fee is deducted.

3.4 Minimum participant numbers
Group tours require a minimum of 3 guests to operate. If the minimum is not met, we will contact you at least 24 hours before departure to offer a reschedule, an alternative experience, or a full refund (no transaction fee deducted).

3.5 Route & itinerary changes
Our tours are guided experiences through the Lofoten landscape and mountains, not fixed routes to specific destinations. The places, viewpoints, and summits mentioned in our tour descriptions are examples of what we typically aim for on a good day. They are not guaranteed.

Sightseeing tours. The villages mentioned in our sightseeing tour descriptions — such as Å, Reine, Nusfjord, Henningsvær, or Hamnøy — are typical stops we include when conditions allow. On any given day, we may alter the route, change which villages we visit, skip a planned stop, add a different one, or reverse the order in response to weather, road or bridge closures, ferry schedules, daylight, sea conditions, wildlife sightings, group pace, or other operational factors.

Winter hikes and snowshoeing trips. We do not guarantee that the group will reach the named summit, viewpoint, or destination. Whether we reach it depends on the weather, snow and trail conditions, avalanche risk, daylight, the group’s pace and well-being, and the guide’s safety assessment on the day. Turning back before the summit is a normal part of mountain guiding and is always a decision made for your safety.

Such changes are part of how our tours work and do not entitle you to a refund, provided the tour runs for substantially the planned duration and remains a guided experience of the type you booked.

If conditions mean we cannot run the tour at all — for example, all main roads are closed or avalanche danger makes the activity unsafe from the start — section 3.3 (If we cancel) applies instead.

3.6 Digital products
All sales of digital products — including interactive maps and itineraries — are final and non-refundable once delivered, as expressly agreed at checkout (Angrerettloven §22(n) regarding digital content).

3.7 Consultations
Cancellations made more than 24 hours before the scheduled time are refundable. Less than 24 hours’ notice: non-refundable.

3.8 Equipment rentals
Rental cancellations made more than 24 hours before pick-up are refundable. Less than 24 hours’ notice: non-refundable.

4. Liability & insurance

4.1 Your travel insurance
NORWANA AS is fully insured for our guided activities. You, however, are required to carry your own travel insurance covering outdoor activities such as hiking, snowshoeing, and adventure travel. We are not liable for personal injuries, accidents, or losses during our tours that fall outside our own insurance cover.

4.2 Assumption of risk
By joining our tours, you acknowledge the inherent risks of outdoor activities in Arctic conditions, including but not limited to severe weather, cold exposure, uneven terrain, slippery surfaces, low light, wildlife, and physical exertion. You participate voluntarily and at your own risk.

4.3 Limitation of liability
NORWANA AS is not responsible for losses, injuries, damages, or delays caused by unforeseen circumstances — natural events, transport disruptions, personal health issues — except where they result from our gross negligence. Nothing in these Terms limits liability that cannot be limited under Norwegian law (including liability for death, personal injury caused by gross negligence, or fraud).

4.4 Force majeure
We are not liable for any failure or delay in performing our obligations where that failure or delay is caused by events beyond our reasonable control. Such events include, but are not limited to, severe weather, natural disasters, avalanche, flooding, fire, pandemics, epidemic, government action or restriction, civil unrest, war, terrorism, strikes, road closures, bridge closures, and failures of infrastructure. In a force majeure event, our cancellation rules in section 3.3 apply (reschedule, alternative experience, or full refund).

5. Participant conduct & requirements

5.1 Fitness & health
You must be in good health and physically capable of completing your chosen activity. If you have a medical condition, mobility limitation, or any concern, tell us before booking — we can advise on whether the activity is suitable.
Please tell us before booking if you are pregnant, have a heart condition, recent surgery, severe asthma, mobility limitations, or any other condition that may be affected by cold weather and physical exertion. We may recommend a different tour or, in some cases, decline participation for safety reasons.

5.2 Minimum age and minors
Children are welcome on many of our tours, but minimum ages apply for safety reasons:

Tour type	Minimum age
Northern Lights & Campfire Evenings	[12] years
Sightseeing Tours	[10] years
Winter Hikes	[12] years
Snowshoeing Trips	[8] years
Private Sightseeing Tours	By arrangement

Children and minors under the age of 18 must be accompanied by a parent or legal guardian, who is responsible for the minor’s conduct, equipment, and safety throughout the tour.

5.3 Clothing & equipment you bring
Arctic Norway is cold, wet, and dark for much of the season. You are responsible for arriving with appropriate clothing and footwear, including warm layers, a windproof and waterproof outer shell, a hat, gloves, and sturdy waterproof boots. For evening and winter tours we recommend a headlamp.

We reserve the right to refuse participation if a guest arrives without clothing suitable for the conditions. No refund will be given in this case, as it is a safety matter and outside our control.

5.4 Pick-up & meeting points
Pick-up locations and times will be confirmed with you in your booking confirmation and, where applicable, the day before the tour. Please arrive 5 minutes early. If you are not at the agreed location within 5 minutes of departure and have not contacted us, the booking will be treated as a no-show (see 3.2).

5.5 Respect & behaviour
We expect everyone to treat guides, fellow participants, and the environment with respect. Disruptive, dangerous, or disrespectful behaviour may lead to removal from the tour without a refund. This includes behaviour that endangers the group, damages equipment or the environment, or harasses other guests or staff.

5.6 Alcohol & intoxication
We reserve the right to refuse participation to any guest who appears to be under the influence of alcohol or drugs to a degree that could compromise their safety or the safety of others. No refund will be given in this case. Out of respect for the group and for safety, please come to the tour sober.

5.7 Guide’s authority
The guide’s decisions on route, pace, weather assessment, and turning back are final. These decisions are made for the safety of the group and may result in changes to the planned itinerary, route, or duration. Such changes do not entitle you to a refund where the core experience of the tour is still delivered.

5.8 Equipment we provide
Equipment we provide — snowshoes, microspikes, hiking poles — must be used responsibly and returned in the same condition as received, allowing for normal wear and tear. Lost, stolen, or damaged equipment will be charged at the replacement cost shown below:

Snowshoes: 500 NOK per pair
Microspikes: 990 NOK per pair
Hiking poles: 300 NOK per pair

5.9 Lost property
We hold lost items found on tour for 30 days. Contact us at [email protected] to claim. Return shipping is at the recipient’s cost.

5.10 Accessibility
Most of our tours involve uneven terrain, cold conditions, and a moderate level of physical activity, and are not currently wheelchair accessible. If you have specific accessibility needs, please contact us at [email protected] before booking — we will tell you honestly whether a tour is suitable and, where possible, suggest alternatives or adjustments.

6. Photos & video

6.1 Photos we take
Our guides sometimes photograph and film during tours for promotional use. Where you opt in at booking, or give your consent on the day, NORWANA AS may use images or footage of you across our digital channels — website, social media, and printed materials.

6.2 Withdrawing consent
You can withdraw consent at any time by contacting us at [email protected]. On the day of the tour, you can also let your guide know and we will keep you out of any content. Withdrawal of consent takes effect going forward and does not affect content already lawfully published, though we will remove your image from any channel under our control on request.

6.3 Sharing photos with you
Our guides are happy to share photos taken on the tour — it is a complimentary gesture, not a guarantee of service. If you would like the photos, give your contact details to your guide at the end of the tour.

7. Privacy & your data

7.1 Summary
We collect the personal information needed to book and run tours: names, contact details, and any relevant health or accessibility information you share with us. A full description of how we collect, use, store, and share your data is set out in our separate Privacy Policy.

7.2 Your rights
Under Norwegian and EU data protection law (GDPR) you have the right to access, correct, delete, and port your personal data, to object to certain processing, and to withdraw any consent you have given. To exercise these rights, contact [email protected]. You also have the right to lodge a complaint with Datatilsynet, the Norwegian Data Protection Authority (datatilsynet.no).

7.3 Marketing
We only send marketing emails to guests who have actively opted in (for example, by ticking the marketing checkbox at booking or signing up to our newsletter). You can unsubscribe at any time using the link in any of our emails. Booking with us does not by itself sign you up to marketing.

7.4 Cookies & tracking
Our website uses cookies and similar technologies for essential functionality and, with your consent, for analytics and marketing. Details are set out in our Cookie Policy.

8. Intellectual property

8.1 What is protected
All content on guidetolofoten.com and within any product we sell — including but not limited to blog articles, travel guides, itineraries, route descriptions, maps, photographs, videos, illustrations, infographics, our trade name “Guide to Lofoten”, logo, and the overall look and feel of the website — is the property of NORWANA AS or used under licence, and is protected by Norwegian and international copyright, trademark, and database rights.

8.2 What you can do

You are welcome to:

Read, share links to, and quote short extracts from our blog and guides for personal, non-commercial use, with clear attribution and a link back to the original page.
Save a personal copy of a digital product you have purchased, for your own use during your trip.
Share photographs of yourself and your group on social media, even if our content appears in the background.

8.3 What you may not do

Without our prior written permission, you may not:

Republish, redistribute, or syndicate our articles, guides, photographs, videos, or maps — in whole or in substantial part — on any other website, blog, social media account, app, newsletter, AI training dataset, or printed publication.
Use our content, route data, or itineraries to create competing commercial products or services.
Translate our content into another language and republish it.
Remove or alter copyright notices, watermarks, or attribution.
Scrape, crawl, or otherwise automatically extract content from our site for commercial use or for training machine learning or generative AI models.
Use our trade name “Guide to Lofoten” or our logo in a way that suggests we endorse you, your business, or your content.

8.4 Digital products
Digital products (interactive maps, itineraries) are licensed for personal, non-commercial use only. The licence is granted to the purchaser and is not transferable. You may not resell, redistribute, share with non-purchasers, or use them commercially, including by reproducing routes, descriptions, or designs in your own or any third party’s product or service.

8.5 Press, partners, and use requests
Working on a story, a school project, or a tourism partnership and want to use something from our site? Just ask — write to [email protected] and we’ll usually say yes for legitimate non-commercial use with attribution.

8.6 If you see misuse
If you believe someone is using our content without permission, please tell us at [email protected]. We take infringement seriously and will pursue removal and, where appropriate, legal remedies under Norwegian copyright law (Åndsverkloven).

9. Governing law & disputes

9.1 Governing law
These Terms are governed by and construed in accordance with the laws of Norway. Any dispute arising from or related to them falls under the exclusive jurisdiction of the Norwegian courts, with venue at [Salten tingrett / your local district court].

9.2 Consumer dispute resolution
If we cannot resolve a dispute directly, consumers based in Norway may bring the matter to Forbrukerrådet, the Norwegian Consumer Council (forbrukerradet.no). Consumers based elsewhere in the EU may use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/odr.

10. Updates to these terms

NORWANA AS may update or modify these Terms at any time. The current version is always the one published on this page, with the latest update date shown at the top. Bookings already confirmed are governed by the version of the Terms in force at the time of booking. Continuing to use our services after a change means you accept the updated Terms.